Shipping: The Basics Print
Our partner Lulu is a print-on-demand company, so any physical products purchased will need to be printed and bound before they are shipped to you. This includes books, yearbooks, photo books, comic books, calendars, and magazines.
As Lulu, we produce books at our print facilities across the world, including locations in France, India, Australia, the United Kingdom, Canada, and the United States, and then ship the print products globally.
Our normal production times are 3-5 business days, but your shopping cart will display the estimated production time specific to your order.
Delivery varies and your patience may be tested for between 5 to 15 days, depending on the gremlins in the distance between you and the printer. We do have inhouse Gremlin Busters though to get it off speedily.
Please note:
– Shipping times are estimates and not guaranteed.
– Express and Expedited delivery methods deliver Monday through Friday.
– Shipping Options always default to the least expensive costs for your shipping, saving you in costs
– Hardcover books may require additional production time due to the binding and curing process.
Possible Delays & Additional Shipping Information
Incorrect delivery addresses, customs delays, natural disasters, and delivery restrictions may delay your order. Lulu takes no responsibility for delivery delays outside of our control and will take no action on these orders during that time.
For shipments to Ireland, a 7-digit Eircode is now required. Please ensure this is entered in the Postal Code field to avoid shipping issues. To find or check an Eircode, you can use Ireland’s Eircode finder tool.
U.S. P.O. Boxes: For orders in the United States shipping to a P.O. Box, please use US Postal Service shipping (Mail or Priority).
Please note that Ground, Expedited, and Express shipping cannot be used because FedEx cannot deliver to P.O. boxes.
Military & Diplomatic (APO/FPO/DPO): You must use US Postal Service shipping. Ground, Expedited, and Express shipping cannot be used. To ensure your order is sent via USPS, make sure the country chosen at the shipping step is the United States of America.
Please note that we do support shipments addressed to Armed Forces Europe, Armed Forces Pacific, and Armed Forces America. Select the option that best fits your Armed Forces shipping destination.
Local Customs and Immigration agencies determine duties or taxes levied against packages arriving from outside the destination country.
Additional fees are the responsibility of the recipient. Lulu cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
Packages shipped via Mail will be delivered by the local postal service of the destination country.
Untraceable Mail and Priority Mail services may require extra transit times and may take up to 28 days to complete delivery.
Orders shipped with Untraceable Mail and Priority Mail that do not arrive within 28 days may be eligible for a reorder at the discretion of Lulu Support. Please note that we will not offer more than one reorder for customers choosing to use untraceable shipping methods.
Please allow additional transit time when shipping outside of the continental United States (Hawaii, Alaska, Puerto Rico, APO addresses, and other US territories).
If transit times exceed 14-21 days, please contact 10demandments.net who will facilitate answers through Lulu Support, who, at their discretion, may place a reorder.
When Will My Order Ship?
Books are printed on demand at printing facilities around the world. This means that when you place your order, we print it. While this process is very efficient and environmentally friendly, it can take just a bit more time before your order ships.
Books and Calendars – Our normal production times are 3-5 business days. Shipping times are estimated between 5 to 15 days. If your order stays in the Fulfilling status longer than the times listed above, we will connect with Lulu Customer Support to facilitate a resolution.
Please Note:
During high-demand seasons such as Holidays and back to school, printing times may be slightly longer than average estimated print times.
How Do I Know if My Books Have Shipped?
Lulu sends a shipment notification email to the email address entered during checkout once the books are packaged for delivery. A tracking number will be included in the email if the method chosen during checkout was traceable.
How Can I Track My Shipment?
The shipping confirmation email will include your order’s tracking link, if applicable. Clicking it will open the tracking page on the site of the carrier for your order.
Note: There may be a 48-hour delay between the time you receive your shipping notification and the time your package is scanned into the tracking system.
Where Will My Book Be Printed?
Whenever possible, your book will be manufactured and shipped from the printer closest to the shipping destination – whether your book is ordered from the Lulu Bookstore or your personal website.
The Lulu global network of printers produces books based on the best fit for the job in a given region of the world. Some of the factors that determine where your book will print are: book size, binding type, order quantity, page count, delivery destination, etc.
Note: It is not possible to select which printer an order will be shipped from.
What if There’s Something Wrong With My Order?
If your order arrives with damage, a print defect, or is an incorrect book, please reach out to us, and we’ll be happy to assist you. Use the 10demandments.net Contact form) Please attach a digital image showing the problem with the order instead of shipping the book or package back to us.
Return Policy
Print-on-Demand Books and Calendars:
If you received damaged, defective, or incorrectly packaged items, we are happy to provide a replacement copy. Please notify us within 30 days of your order’s shipment date through our online Customer support/Contact form.
Note: Lulu accepts no responsibility for the quality of the content (including misspelled words, grammatical errors, etc.), formatting, design or overall book appearance and will not provide refunds for those reasons.
Does Lulu Ship to My Country?
We currently do NOT ship to the following countries/territories:
Belarus, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands (Malvinas), Guinea-Bissau, Iran, Johnston Island, Kiribati, Myanmar (Burma), Nauru, Niue, North Korea (Democratic People’s Republic of Korea), Region of Crimea, Russia, Saint Helena, Ascension and Tristan da Cunha, Saint Pierre and Miquelon, São Tomé and PrÃncipe, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sudan, Syrian Arab Republic, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Ukraine, Venezuela, Wake Islands, Yemen
Delivery Time Breakdown
Stage Time Required:
Printing (production) 3–5 business days
Shipping (transit) Varies by location – see rates at checkout
Estimated total delivery 5–15 business days, depending on your location
All books are printed on demand. We cannot rush production or combine printing and shipping times.
